AI Assistant Testing For Soliman Insurance
Testing Your AI Assistant:
Thank you for taking the first step in modernizing your client communication with our AI Phone Assistant. As you begin testing, it’s important to understand what to expect during the initial rollout so you can get the most from this powerful tool.
It's Not Perfect - Yet!
Like any intelligent system, the AI Assistant learns and improves over time. While it has been trained to handle a wide range of common client interactions, it may occasionally:
Experience a slight delay in responses—similar to some voicemail or IVR systems.
Mishear or misinterpret a caller’s question, especially if there’s background noise or unclear speech.
Ask follow-up questions to clarify or confirm information.
These early imperfections are normal, and the more real conversations it handles, the more refined and effective it becomes.
What To Watch For When Testing:
As you test your AI Assistant, keep an eye out for:
Moments where the AI misunderstood a simple question or gave an irrelevant response
Calls where the AI did not gather or confirm necessary information
Repetitive phrasing or robotic-sounding language that could be improved
Breaks in the expected call flow based on the script provided—such as missing a step, jumping ahead, or skipping key details
Submitting Feedback:
Each testing module below includes a link labeled “Submit Feedback.” Click that link to provide detailed feedback after testing. Before submitting, we recommend making at least 5–7 calls for each AI Assistant to ensure a well-rounded evaluation. Be sure to keep a log of each call and note any changes or improvements you'd like us to make.
Sofia #3
(Inbound - AI Receptionist)
Dial the number below to call your AI Assistant. Take notes on how it engages with you throughout the conversation. After completing 5–7 test calls, click the 'Submit Feedback' link below to share your feedback.
Call 623-343-8363